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MB-230 100％시험패스자료, MB-230퍼펙트최신덤프

그리고 Fast2test MB-230 시험 문제집의 전체 버전을 클라우드 저장소에서 다운로드할 수 있습니다: https://drive.google.com/open?id=1Wu_lFyazijEQg3D1ilcLgj-N9ulcNprK

IT전문가들이 자신만의 경험과 끊임없는 노력으로 만든 최고의Microsoft MB-230학습자료---- Fast2test의 Microsoft MB-230덤프! Microsoft MB-230덤프로 시험보시면 시험패스는 더는 어려운 일이 아닙니다. 사이트에서 데모를 다운받아 보시면 덤프의 일부분 문제를 먼저 풀어보실수 있습니다.구매후 덤프가 업데이트되면 업데이트버전을 무료로 드립니다.

Microsoft MB-230 시험은 Microsoft Dynamics 365 고객 서비스 기능 컨설턴트 분야의 지식과 기술을 검증하고자하는 개인을 대상으로합니다. 이 시험은 Microsoft Dynamics 365를 사용하여 고객 서비스 솔루션을 구성하고 구현한 경험이있는 사람들을 대상으로합니다. 시험은 후보자의 고객 서비스 솔루션을 설계, 구성 및 구현하고, 사례 및 지식 기반을 관리하며, 서비스 수준 계약을 설계하고 구현할 수있는 능력을 시험합니다.

Microsoft MB-230 자격증 시험은 Dynamics 365 고객 서비스 기능 컨설턴트가 되기 위해 필수적인 다양한 주제를 다룹니다. 이러한 주제에는 고객 서비스 개념, 케이스 관리, 서비스 수준 계약, 대기열 관리, 지식 관리 및 분석이 포함됩니다. 이 시험은 또한 Dynamics 365 고객 서비스 애플리케이션을 구성 및 사용자 정의하는 방법, 보안 구성, 양식, 보기 및 차트 생성 및 관리, 워크플로 및 비즈니스 규칙 구성도 다룹니다.

>> MB-230 100％시험패스 자료 <<

최신버전 MB-230 100％시험패스 자료 덤프는 Microsoft Dynamics 365 Customer Service Functional Consultant 시험문제의 모든 범위가 포함

Microsoft인증 MB-230시험은 IT업종종사분들에게 널리 알려진 유명한 자격증을 취득할수 있는 시험과목입니다. Microsoft인증 MB-230시험은 영어로 출제되는만큼 시험난이도가 많이 높습니다.하지만 Fast2test의Microsoft인증 MB-230덤프만 있다면 아무리 어려운 시험도 쉬워집니다. 오르지 못할 산도 정복할수 있는게Fast2test제품의 우점입니다. Fast2test의Microsoft인증 MB-230덤프로 시험을 패스하여 자격증을 취득하면 정상에 오를수 있습니다.

Microsoft MB-230 인증 시험은 Microsoft Dynamics 365 고객 서비스 기능 컨설턴트가 되고자하는 개인을 위해 설계되었습니다. 이 인증은 고객 서비스 분야에서 자신의 기술과 지식을 검증하려는 전문가가 매우 인기를 얻고 있습니다. 이 시험은 Microsoft Dynamics 365를 사용하여 고객 서비스 솔루션을 구현, 구성 및 관리하는 후보자의 능력을 측정합니다.

최신 Microsoft Dynamics 365 MB-230 무료샘플문제 (Q278-Q283):

질문 # 278
You need to ensure that customers cannot open more cases than they are allowed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

정답：

설명：

1 - Create new entitlement in Service Management.
2 - Add the start date and end date.
3 - Save the entitlement and then add the entitlement channel.
4 - Add the entitlement channel as phone with 25 as the total term.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer
Topic 3, The Phone Company
Requirements
Support desk
The company plans to implement Dynamics 365. The solution will include a custom entity that needs to be search enabled.
You must configure the system to ensure that you can determine how many support tickets and new orders tickets are received. You must be able to determine which device types have the most tickets opened for issues. Business hours in the system must reflect the hours support staff is scheduled.
Case handling
New cases must automatically route to the correct support group by phone type or new purchase group without requiring custom code.
The system must automatically create a case when email is received by companies that are not in the system.
The system must automatically send a response to an email sender upon case creation for new orders, but not for service records.
Users must be able to initiate routing for manually created cases.
The system must create sub-cases from one customer with different cases and also if the same issue is reported by several customers. Subcases must inherit the following fields: customer name, contact email address and case title.
Main cases must not be closed until all the sub-cases are closed.
Separate groups must be created for each type of service and each phone type. Access to the groups must be restricted to team members that support that service or phone type.
When importing from the old system, old cases do not need to be routed to the correct support group.
Knowledge base
Users must be able to search the knowledge base when opening a new case form or when checking on cases.
Users must be able to use relevant searches and include any customer entities.
Dashboards
Managers must be able to see a real-time list of open cases, open activities, and expiring entitlements all on one page.
Managers must also be able to see all open cases, escalated cases and cases by representatives on one screen. Managers must be able to drill down within each area.
Managers need a dashboard that displays weekly statistics for cases and representatives.
Each representative needs to see their own tickets that are opened for the day, week, and month as well as their closed tickets.
Service-level agreements
Most customers must be contacted within 90 minutes of their case being opened.
Some customers can purchase faster service on call backs.
Emails must be sent to support managers when service-level agreements (SLAs) are missed.
Support representatives must be able to see a timer on each case form to ensure they are adhering to their SLAs.
SLA KPIs must be tracked in the system.
SLA KPIs must appear on the case form.
Cases must be able to be placed on hold if issues arise with related contracts.
Issues
Users report they are not able to search the Knowledge Base.

질문 # 279
You need to configure the system to store answers about claims.
Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order.

정답：

설명：

Explanation
Graphical user interface, text, application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge-ar

질문 # 280
A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department.
The inventory department manages the products- The agents have read-only access.
Agents must have access to the products to add the products to cases. The agents do not need to view the products in the site map.
You need to prevent agents from viewing products in the site map while maintaining the ability for the inventory department.
What should you do?

A. Configure the site map to remove the subarea where the product is displayed.
B. Configure the site map subarea privileges of the product table.
C. Set product privileges to Basic for the agents.
D. Set product privileges to Local for the agents.

정답：A

질문 # 281
You are describing Power Virtual Agents to executives at a company.
The executives want to know which features are available out of the box.
You need to describe these features.
Which three features are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Monitor bot conversations in real time.
B. Escalate to a live person.
C. Assign cases to specific users.
D. Use bots in post-chat surveys through routing rules.
E. Display a view of customer cases to users.

정답：A,B,E

설명：
Explanation
A: Smart assist is an intelligent assistant that provides real-time recommendations to agents, helping them take actions while interacting with customers. It allows organizations to build a custom bot and plug-in to their environment. These custom bots interpret conversations in real time and provide relevant recommendations such as knowledge articles, similar cases, and next-best steps to the agent's user interface.
C: With Power Virtual Agents, you can hand off conversations to live agents seamlessly and contextually.
When you hand off a conversation, you share the full history of the conversation (the context) as well as all user-defined variables. Having access to this context means live agents that are using any connected engagement hub can be notified that a conversation requires a live agent, see the context of the prior conversation, and resume the conversation.
Reference:
https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/smart-assist
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off

질문 # 282
You need to ensure that customers cannot open more cases than they are allowed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

정답：

설명：

Explanation
Text, table Description automatically generated with medium confidence

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-custom

질문 # 283
......

MB-230퍼펙트 최신 덤프: https://kr.fast2test.com/MB-230-premium-file.html

Fast2test MB-230 최신 PDF 버전 시험 문제집을 무료로 Google Drive에서 다운로드하세요: https://drive.google.com/open?id=1Wu_lFyazijEQg3D1ilcLgj-N9ulcNprK